With HGT Call Centre, we can make sure that we can manage the ticket that come from our customer and deliver the ticket to our engineer. This services will support for 24 Hours and 7 Days and support for all Service Point Accross indonesia.
With HGT Online system, all of Our Helpdesk and Customer can monitor live ticket and status of the ticket. HGT online system can help user to see the breafix support in the same city or other cities.
With HGT Logistic Area we can manage the sparepart and backup unit, so we can save the units in a good conditions.
HGT Training area is a place for transfer knowledge from one to other engineer, both engineer desktop or engineer server. In this room every new knowledge will be shared.
HGT Preventive Maintenance was made to make sure the units can be monitored periodically, and every units will be monitor in a good condition. HGT Preventive maintenance will support by HGT engineer and have a preventive maintenance report.
HGT SLA Management was mad to give the services for the project that already deal and have a service level agreement with HGT SLA management we commit to support for the service level agreement and concern about critical status for each ticket.